By: Brynn Palmer principal solutions marketing at Verint Witness Actionable Solutions Organizations need the right processes, metrics, and enabling technologies to ensure an engaging and profitable customer experience. Do you remember how customer service was delivered in the pre-Internet days? Back then, your local grocer knew what advertisement brought you into the store and the items you purchased regularly, and was able to answer questions or concerns right there on the spot. Then things ...Read more

Tech firms see potential in 'virtual desktop infrastructure' By Byron Acohido, USA TODAY Rory Clements is conducting a grand experiment that could be a harbinger of the next big thing in corporate computing. As chief tech systems architect for CB Richard Ellis Group, a Los Angeles-based global real estate company, Clements has begun converting CBRE's 40,000 traditional desktop PCs into "virtual desktops." His guinea pigs: 2,000 London-based executives, surveyors, appraisers and agents. ...Read more