The multidimensional call center experience

A private branch exchange (PBX) is practically a telephone exchange technology that is business oriented with its multitasking features, which revolutionize communication. General PBX useful functions: auto attendant, auto dialing, automatic call distribution, automated directory services (callers can be routed to a given certain employees), automatic ring back, call accounting, call blocking, call forwarding, call park, call pick-up, call transfer, call waiting, camp-on, conference call, custom greetings, customized speed dialing, direct inward dialing, do not disturb option, follow-me functionality (option that determines the routing of incoming calls), interactive voice response, music on hold, night service, message box sharing, voice mail, and many other modern features.