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A Soft Console is conceived to offer companies a superior operator service. Practically, Soft Console is a PC based operator console that provides the user with multiple features and functions to improve call handling. This type of technology displays call information and allows the user to manage call flows from the PC, focusing on positive customer experience. The operator can access the correct information in an instant, and is able to prioritize call handling and give the best possible response to each caller. The call agent always sees the number and type of calls waiting, this way he is one step ahead by knowing and treating the customers with competence and respect.

Advantage overview:

• Increase productivity
• Save time and money
• Generate customer satisfaction