Modern perspective

This type of technology allows interactions on a telephone and a computer to be integrated and improved. CTI covers all customer contact channels (voice, email, web, fax, etc.), making them compatible and functional with computer systems.

Advantage overview

- call information display (caller’s number, dialed number) and call center control

- automatic dialing and computer controlled dialing (fast dial, preview, predictive dial)

- coordinated phone and data transfers between two parties

- modern call features such as routing, reporting, Quality Monitoring, automation and multichannel symbiosis of phone, e-mail, and web requests