Dynamic business flow

An efficient service that distributes incoming telephone calls and other types of contacts (such as emails) to a specific group, that is responsible for answering inbound telephone calls or other types of contacts.

Advantage overview

- routing of incoming calls or email messages to specific agents based on a special criteria – for example: the longest waiting call is directed to the next available agent; the possibility to choose the agent most qualified to answer a call – expert in specific technical support or fluent in a certain language).

- optimum staff resources management

- complex agent monitoring through modern supervising options

- complete reporting range: statistics – detailed call information regarding time and number of telephone calls

- Auto-Attendant feature – automated answering system for special information