Call Centers, Telephony

Workforce Management – Contact Center Scheduling and Forecasting – Contact center Applications

Company Overview

Teleopti is one of the world’s leading providers of solutions for strategic workforce management in contact centers, as well as cost allocation and quality control of voice and IP enterprise networks, since 1992. The company is known for developing products with superior technology, based on customer needs, which are easy to implement and use. Solutions based on Teleopti CCC and Teleopti Pro are also available from a network of partners. Hundreds of enterprises in EMEA rely on solutions from Teleopti to improve operating efficiency and service levels.