OneSight application is compatible with key Avaya contact center solutions

BEDFORD, Mass. – Empirix Inc., the market leader of service quality assurance solutions for new IP communications, announced that a number of  Empirix™ OneSight®  monitoring solutions have completed compliance testing for voice quality and system health monitoring with key contact center solutions from Avaya Inc., a global leader in enterprise communications systems, software and services.

The OneSight solution set helps businesses emulate realistic end-user behavior, allowing companies to assure the best voice quality and system health over the network, thereby strengthening their overall unified communications (UC) strategy. OneSight is now compliance-tested by Avaya for the following solutions:

Avaya Aura® Communication Manager

• OneSight Health Monitor for Avaya Aura Communication Manager (6.0)
• OneSight Health Monitor for Avaya Aura Communication Manager (5.2.1)
• OneSight Voice Quality with Avaya Aura Communication Manager (6.0)
• OneSight Voice Quality with Avaya Aura Communication Manager (5.2.1)

Avaya Proactive Contact Dialer

• OneSight Health Monitor for Avaya Proactive Contact Dialer (4.0)
• OneSight Health Monitor for Avaya Proactive Contact Hard Dialer (4.0)
• OneSight Health Monitor for Avaya Proactive Contact Soft Dialer (4.0)

“Achieving Avaya compliance with our OneSight solution set presents a number of opportunities for Avaya customers,” said Tim Moynihan, vice president of marketing, Enterprise Solutions, Empirix. “In a time when the evolution of the contact center can make or break a business, it is of the utmost importance for customers to achieve best voice quality and understand the overall health of their networks. The OneSight solution does just that, and now as a compatible solution with the Avaya Aura Communication Manager and Avaya Proactive Contact Dialer, customers are offered a cost-effective solution to enhance their UC strategies.”

Empirix is a member of the Avaya DevConnect program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Platinum member of the program, Empirix is eligible to submit products for compatibility testing by the Avaya Solution and Interoperability Test Lab, where a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their networks without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.

“Development partners like Empirix are helping Avaya meet customer needs in the contact center,” said Eric Rossman, vice president, developer relations, Avaya. “Interoperability is an important factor in customer satisfaction, and Avaya and Empirix are both committed to enhancing the customer experience.”