EMC Corporation, the world leader in information infrastructure solutions, announced it has been awarded Technology Services Industry Association (TSIA) STAR Awards for Best Support Staff Practices and Best Use of Metrics and Business Intelligence. TSIA also honored EMC with its second Hall of Fame Lifetime Achievement Award, marking the company’s 10 individual STAR Awards over the last 10 years.

“EMC truly prizes its reputation for industry-leading customer service and we are gratified for this validation from TSIA,” said Tony Kolish, SVP, Customer Support Services at EMC. “As customers embark on their journey to the private cloud, we find that service and support are very high priorities and we intend to provide service which sets us apart.”

The STAR Awards recognize technology companies who display exceptional leadership, innovation, and commitment in developing and implementing best practices. For the third consecutive year, EMC was honored for Best Support Staff Practices for most successfully demonstrating commitment to, and best practices in, the area of developing, motivating, and retaining support staff. EMC takes a comprehensive approach that focuses on employee development practices, performance management, and process execution, supported by consistently strong and sustainable key performance indicators (KPIs).

EMC Customer Support Services provides resources and services to quickly and proactively resolve solution-related issues and questions — to ensure business continuity and a highly available data environment. EMC’s global maintenance and support is available around the clock via comprehensive online support tools including Live Chat and online service request management, Secure Remote Support (dial/connect home), live telephone support, and onsite through the industry’s leading global field service organization.