EMC Corporation, the world leader in information infrastructure solutions, announced it has been awarded Technology Services Industry Association STAR Awards for Best Support Staff Practices and Best Use of Metrics and Business Intelligence. TSIA also honored EMC with its second Hall of Fame Lifetime Achievement Award, marking the company’s 10 individual STAR Awards over the last 10 years.

“EMC truly prizes its reputation for industry-leading customer service and we are gratified for this validation from TSIA,” said Tony Kolish, SVP, Customer Support Services at EMC. “As customers embark on their journey to the private cloud, we find that service and support are very high priorities and we intend to provide service which sets us apart.”

The STAR Awards recognize technology companies who display exceptional leadership, innovation, and commitment in developing and implementing best practices. For the third consecutive year, EMC was honored for Best Support Staff Practices for most successfully demonstrating commitment to and best practices in the area of developing, motivating, and retaining support staff.

EMC was also recognized with the Best Use of Metrics and Business Intelligence award for its metrics and benchmarking program, which gathers data on all aspects of the operation to ensure that service level objectives (SLOs) are met and that work is flowing according to objectives and targets. By utilizing a consistent set of KPIs across products and geographies, which include metrics that focus on a “customer-in” view, EMC can more accurately measure how support is performing from both an internal and external perspective.

EMC was first inducted into the TSIA Hall of Fame in 2006, for winning five STAR awards in Mission-Critical Support. Since 2006, EMC has won an additional 5 awards, including Best Support Staff Practices (‘08-10), Complex Applications Support (‘09) and Best Use of Metrics and Business Intelligence (‘10), putting EMC in elite company as one of only two companies to earn a second Hall of Fame Lifetime Achievement Award.