REINVENT CUSTOMER EXPERIENCE

CONTACT CENTERS

What is the difference between a contact center and a call center? The overall customer experience. By using a contact center you are taking customer interaction to the next level. Business success means engaging all transactional levels in a high quality, unified communication process, from presales support to entire lifecycles that maximize cost retention. Workforce Management and Quality Monitoring solutions represent only a few resources that increase performance and ensure long term customer loyalty.

COMMUNICATE. ADAPT.IMPROVE

Multiple solution packages:

ACD IVR CTI CRM Call Recording Call Reporting Predictive Dialer WFM Scheduling & Forecasting Voicemail Lead Management Voice Portals Customer Care Software Debt Collection Software Help Desk Telemarketing Scripting Software Soft Consoles Quality Monitoring Enterprise Networking SIP Application Servers Intelligent Telephones Process Automation Data Management Data Storage & Archiving Contact Center Furniture CC On Demand Messaging on Demand CC Applications Call Monitoring
Rack Cabinets

DNA Solutions offers you personalized contact center solutions that will make your business communication more time and cost effective than ever before. By always collecting marketing insight from the contact center industry, our certified experts are ready to implement the most suitable solution packages according to your company profile. This way you can make the right strategic choice regarding your contact center management, according to the ever changing business dynamics.